URSB Asked To Embrace Digital Communication

The Uganda National Registration Service Bureau (URSB) a body mandated with registrations of all businesses in the country has been asked to put more efforts in using digital media platforms in interacting with clients and communicating to the whole country at large.

In an interaction held between URSB top management and Government Citizen Interaction center (GCIC), a body that was put in place to link various government bodies with the public at Amamu House in Kampala.

Representatives from both organizations came up with plans on how they can work together in promoting URSB’s visibility.

Mr Awel Uwihanganye the head GCIC informed the URSB staff that the main reason why they exist is not take away roles of their Public Relations department but they exist to ensure that Ugandans get to know of what takes place in government bodies and ministries using a common voice.

“Through us citizens will be able to access simplified information like Cabinet decisions, budgeting and Auditor General’s report among others.”

Mr Bemanya Twebaze the Registrar General at URSB welcomed this initiative of having a joint communication platform saying that it will help them a lot by clearing the air on a lot of myths that people have about the Bureau.

“We are registering companies in a very short period of about an hour but some people are not aware of it because many still have a mentality that it takes more month as it used to be in the past,” Bemanya said.

Bemanya added that their collection of non-tax revenue has increased from 2.3billlion five years back to 30 billion shillings last year and “we are going to collect more than 40 billion shillings this year.”


Duncan Abigaba the Manager of GCIC revealed that with the help of their social media platforms and website, they can work with URSB team in ensuring that more citizens get to know more about their services at the same time providing timely response where it is required.

“Using our platforms we can be able to upload short videos on all of your services and customers can be provided with a quick feedback using our toll free line of 900 on all networks.”

Currently 30 percent of all services provided at URSB are online and in their plan by 2020 all services offered will be available online.

GCIC was created in 2016 on President Museveni’s directive to handle government and its agencies digital communication needs through linking them to citizens.

Through this people can be able to understand the roles and achievements of various government agencies and ministries via digital platforms as well as other forms of communication being managed by GCIC.

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