Uganda Communications Commission (UCC) has launched investigations into allegations made against Airtel Uganda of illegally deducting airtime from consumers’ accounts.
In a statement released Saturday, UCC Executive Director, Irene Kagwa Sewankambo says the commission received a complaint from Kaseke, Maguru & Co-Advocates against Airtel Uganda on the 22nd of July 2020 in respect of Bwiruka Bala David and Bambi Rebecca.
It is alleged that the two who are customers of Airtel Uganda on several occasions made calls to other people on Airtel network including Amanyire Daniel and although the calls were never picked, their airtime was deducted as if the call had been received.
The complainants further allege that they made a complaint to Airtel Uganda about the matter but the issue has remained unresolved until up-to-date
“UCC has commenced investigations into this matter and hereby directs Airtel to submit its representations in regard to these allegations to facilitate the investigations,” she States.
According to court documents that Chimpreports has seen, the complainants have already filed a count case against Airtel Uganda and seek Shs 500m in punitive damages.
However according to UCC statement, the Commission is urging them to stay any intended legal action to allow the Commission to do the investigation into the allegations.
“Section 5(1)(j) together with section 45 of the Uganda communications act 2013, mandate the Commission to receive, investigate and arbitrate complaints related to communications services and take necessary action,” Mrs Sewankambo states