UCAA Moves to Automate Air Service Licensing

Uganda Civil Aviation Authority (UCAA) yesterday launched an online Air Service licensing portal under its Economic Regulations Department.

The development is a result of the engagement meeting held between UCAA and aviation stakeholders in September 2019 where a decision was reached to introduce an online portal that allows air operators to easily apply for the air service license.

The automation process is aimed at improving service delivery, covering wider geographical area and cutting costs on the operators as compared to the old system of manual application and physical handing in of applications.

While demonstrating how the portal works, James Mubiru, the Head of ICT at CAA elaborated that with the online portal, the applicant can easily track the time the application was submitted among other advantages.

The portal was launched during CAA’s Air Service Licensing Committee meeting held at Mestil Hotel in Nsambya.

Speaking at the event, Eng Edward Mike Ndawula, Chairman Board CAA said the public hearing was meant for the air service applicants to defend their applications and clearly highlighting their intentions while in business.

“It is a strong recommendation that they come before the board for a public hearing where members of the public are invited; they make a presentation on their capacities and capabilities, then questions asked for clarification. Many times on our part as a board, we want to find out that what was presented is exactly what these guys present because

Ndawula revealed that some of the key aspects that the board considers from the air services operators include; the applicant’s plans to create job opportunities for Ugandans, intention to participate in the economy by improving its social and economic transformation and how they intend to help develop the aviation and tourism industry of the country among others.


The three Air service applicants that turned up for the meeting include Zone 4 international airlines, Grand Air services and Jetways Airlines Limited.

According to Vianney Luggya the Manager Public Affairs UCAA, Jetways Airlines Limited applied for non-scheduled passengers and Cargo, whereas Grand Air Services and Zone 4 international applied for non-scheduled cargo service licenses.

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