In effort to meet its customer expectations, Tropic Bank has been leveraging the existing technology to enhance their service delivery and bringing their services closer to the customer
The bank has rolled out electronic banking, mobile banking and Agency Banking to make banking ease for customers.
Currently the bank has over 136 banking agents in different parts of the country according to the Bank’s new Managing Director Abdulaziz M.A. Mansur.
“We have currently rolled out our Agent Banking platform across the country to ease accessibility. Our mobile banking application and service is up and running. You now have the bank in your hands,” he said
Mr Mansur added that the Bank has also introduced electronic fees payment through the use of School Pay System in addition to agents for Banc assurance services.
“We aspire to provide you with banking services that you need, for high yield deposit products, to fairly priced lending products, insurance services, trade finance products and electronic banking channels,” he added
This was during a Customer appreciation dinner organized by the Bank for its customers at Africana Hotel on Thursday night.
According to Mr Mansur, the dinner is an annual event hosted by Tropical Bank to get reviews/ feedback from their customers on their performance so that they can make service delivery much better.
“When the Bank was established, its main objective was to support trade and development in Uganda and provided support in foreign trade with the outside world. This is still our objective and as a new Managing Director of Tropical bank my role is re-enforce this vision. We strongly want our customers and their businesses to flourish and be successful. If our customers fail, so shall we as a Bank,” he told some of the Bank’s esteemed customers that attended the dinner.
Formed in 1973 as a partnership between government of Uganda and,1973 as a joint venture between the government of Uganda and Libyan Foreign Bank, Tropical Bank has been transforming and growing. This year, the Bank’s loan portfolio has grown to Shs195bn from Shs137bn in 2018, deposits grew Shs 172bn
This growth is credited to the good leadership of the bank started by the former acting managing director Denis Kakeeto and pushed forward by the new MD Mr Mansur