NWSC Bags 3 Digital Awards, Commits To Continued Excellent Customer Service

National Water and Sewerage Corporation bagged three awards at the Digital Impact Awards organized by HiPipo at Mestil hotel.

While receiving the awards, the National water and Sewerage Corporation Managing Director Dr. Eng Silver Mugisha said that the awards exhibit a continuous vote of confidence from the utility customers, stakeholders and members of the public who recognize the corporation’s tireless efforts towards service delivery.

“Awards don’t automatically qualify us as the best. However, when we are recognized, we are motivated to implore new ways of serving our customers better. The board, management and staff are working on various avenues to better the NWSC customer experience,” he said.

Dr. Silver attributed the corporation’s success to the support from the Government of Uganda and the NWSC workforce who are committed to excellent customer service and water and sewerage services for all.

NWSC has increased its footprint from 23 towns in 2013 to now over  253 towns countrywide.

The corporation has improved its service coverage from 75% in 2011 to now 84%, the number of new connections have increased from 272,406 to now 659,157, turn over has increased from 132B to now 443B and the operational surplus has increased from 30 (+)billion to now over 95(+)billion to mention but a few achievements that have been attained.

“Feedback from our customers helps us to improve and do better. Customers can reach us using our toll free numbers 0800100977/0800200977/0800300977 or reach us through our social media hub.”

The award category were: Best Digital Customer Service, best Digital Customer Experience (Utilities) and best E-Service/E-Commerce.



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