Uganda’s biggest pension organ, clinic National Social Security Fund (NSSF) has Monday launched activities that will help it engage more closely with its members and responding to queries regarding its services.
Dubbed ‘Customer Connect Week’, discount the 4th edition of the five day interaction that ends on April 14 will be characterized real time engagement through transaction alerts, viagra sale social activities, legal aid among others.
The NSSF Managing Director, Richard Byarugaba announced at a press briefing that the newly introduced transaction alerts will notify NSSF beneficiaries on their payment benefits as well as reception of their social security contributions.
The alerts will be sent in four categories; mail alert to the employer, SMS to the employee, monthly mail statements to members and SMS to members updating them on the progress of their benefits.
“This means every member of the Fund as well as employers need to update their details (telephone number and email) in order to be able to access these alerts,” Byarugaba said.
Every time an employer remits contributions for their employees, an email alert will be sent to the employer confirming that their payments have been received by the Fund.
“In order to keep members who are processing their benefits abreast with the payment process, we will send Benefits Transaction Alerts at every stage of the process,” Byarugaba told journalists.
The alerts will compliment usage of NSSF’s online whistleblower platform where employees can covertly report their employers who default on monthly contributions.
As part of the Customer Connect Week, NSSF will also be carrying out financial literacy for the members that are soon to receive their benefits.
“This aspect is very critical for us because most of our beneficiaries do not have financial management skills and this has indicated that most of them utilize their benefits within only two years upon retirement,” he said.
NSSF will in fulfillment of its Corporate Social Responsibility engage in various community activities including donation of medical equipment worth Ush 200m to selected health facilities.
Byarugaba added that; “We shall also be giving legal advice to our members. Advice is important for us because there are local members who don’t understand how to draft a will and yet they have a huge amount of estates including the money they saved with NSSF in case they die.”
“This creates a lot of complications when it comes to claiming such benefits including not knowing who the beneficiary is.”
According to Byarugaba, the Customer Connect Week will further improve the NSSF customer satisfaction which currently stands at 90% up from 40% in 2008. He said it will also positively impact compliance levels.
Shortly after the briefing, Byarugaba handed a new sewing machine to a lucky NSSF member who has supported her daughter to acquire vocational skills in tailoring.