NSSF Benefits Claims Now Available Online

The National Social Security Fund (NSSF) has Tuesday unveiled an online platform through which members can apply to claim their benefits once they have hit the allowed age to so do so.

The platform is the first of its kind at the Fund and the latest innovation that is hoped to ease access to the Fund’s services.

Mrs Barbra Arimi, the NSSF Head of Marketing and Communications described the milestone as “exciting news for both the Fund and the savers.”

“We all know that a lot has changed since Covid19 and now people prefer to do things from comfort of their homes. Here at NSSF we realize that needs of our savers have changed and we want to make services available online,” she said during an online press conference.

Speaking during the meeting, Andrew Muwakanya and IT expert at NSSF said the service will be available both on the NSSF website and the NSSF Go App.

Claimants, once logged in, will be required to prove that they are 55 years or older, and will proceed to the Benefits Application page where they can feed in the various requirements that include their national ID, Mobile Money or Bank details as well as information about their current and former employers.

Mrs Barbra Arimi said this was the last piece of the puzzle in terms of digitizing the NSSF services.

So far, most of the NSSF services are available online including registration, account updating, projections for retirement savings as well as checking balance, which can also be done offline suing a USSD code.


“Benefits claims has the only missing part in regards to ensuring seamless service for our members,” Barbra said.

“Now you can just log in and submit your claims anywhere, anytime. You don’t need to come here, you just sit home and remit your benefits,” she said.

Mrs Arimi also revealed that after submission, the turnaround process to the point of payment will be about 8 days.

“For now we can promise 8 days, but our actual target is to bring it down to one day. This of course cannot be done in a flash. We hope to achieve this by 2025,” she said.

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