NITA-U Launches E-Government Excellence Award to Enhance Service Delivery

The National Information Technology Authority on Tuesday launched the E-Government Excellence Awards meant to enhance service delivery and innovation in government.

The award under the theme “Bold Digital Government: Unlocking Service Delivery”, is going to identify government agencies actively and consistently providing online services to the public.

The best e-service award category is being pursued by Justice, Law and Order sector, ministries of Health, Agriculture, Education, Accountability sector and Citizen’s Choice. There is also the category of Chief Information Officer (CIO).

The Executive Director of NITA-U, James Saaka in a speech read by the Director e-Government Services, Peter Kahiigi, said that the award shall involve sharing of experiences in different sectors.

“The main objectives of the award is to share experiences with various Government entities across the country with a vision of innovative administration, access to information and enhanced service delivery through the application of e-Government,” said Saaka.

He added that there is burgeoning potential opportunity for the government to reach citizens.

“The environment is ripe for the Government to have an expanded online presence. Citizens can now access information easier with more than 70% of Ugandans having mobile phones, 98% of government offices having fully functional websites and 319 running government applications,” he added.

The country also now boasts of 81 e-government services accessible through the e-citizens portal


Meanwhile Peter Kahiigi cited the United Nations online service statistics showing progressive improvement.

“According to the United Nations e-Government survey 2018, Uganda’s online service index improved from 50% in 2016 to 57% in 2018 which puts the country in the high online service index bracket,” said Kahiigi.

The UN e-Gov’t Survey of 2016 also indicates that Uganda improved in rank by 28 positions from 156 in 2014 to 128 in 2016.

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