New URA Building to Improve Customer Service

Uganda Revenue Authority (URA) is expected to commission its new modern Shs139b headquarters building by 19th  January 2019.

The new Headquarters located in Nakawa Kampala is a 22 floor building divided into four podiums and 18 tower floors, totaling 26,021 square metres.

According to URA officials the new structure is intended to provide infrastructure for better service delivery by bringing together all URA back office operations in Kampala, Mukono and Entebbe to converge at Nakawa to one building.

The Integration of the back offices, officials say will support the self-service business model of Electronic transactions under one roof while maintaining only tax payers’ service centers.

This is expected to help URA offer faster and better services to clients resulting from process integration while reducing administrative costs to the tax payers and URA

“This is expected to reduce the cost of doing business for taxpayers through provision of One-Stop Service Centre and savings on rent, transport, ICT connectivity, security, courier services for URA” said Ian Rumanyinka, the Manager Public and Corporate Affairs.

“We invest to save a lot of money into rented buildings in terms of IT installations, renovations, minor maintenance, etc. Sometimes rent is increased and we fail to vacate due to the high costs of shifting, business interruption and investments already put into the rented building in terms of IT installations. With this new building, URA will save Shs3b annually on rent” he added

In addition, the new building is hoped to improve staff productivity through provision of adequate working environment. The proposed tower will provide modern office facilities that support URA’s current and future work methods of different departments.


Rumanyika says the building is designed to be green with an intelligent Building Management System (BMS) making it a high performance building.

“For example, the building will house modern forensic and science laboratories that support Tax Investigations, Customs and Domestic Taxes operations. At peak in its 10 years’ time, the building will accommodate 1,700 staff” Rumanyinka added

“The Green Building Concept that utilizes ICT to efficiently manage operating costs. The automation is expected to considerably reduce the cost of energy for lifts, AC, lighting and water usage within the building. There is also improved security of Vital URA computer and other records through provision of state of the art and round the clock security” he added.

Currently structural works for the main tower, parking building and conference hall are 99% complete.

The project which lasted 36 months is fully funded by the government of Uganda.

The structure provides for car parking for 360 cars plus surface parking for 710 vehicles. The total area of the parking structure is 12,923 square metres with 5 levels of parking and six levels for Parking with the 6th level designed to house a crèche for breastfeeding staff.

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