MTN Eases SIM Card Replacement as UCC Hands over Data Equipment

MTN Uganda has announced that it will resume its normal sim card replacement at their major outlets.

Contrary to the last few weeks, now customers will be able to replace their sim cards by presenting their National ID for Ugandans and ( passport for foreigners) and police letter confirming the loss of the sim card, without presenting a letter from the National identification Registration authority (NIRA).

This comes days after Uganda Communications Commission (UCC) received 50 card reading machines that have been distributed to telecommunication companies to verify NIN.

According to officials from MTN, Ugandans can now replace their cards at their outlets in  Kampala, mbarara, Fort-Portal, jinja, Gulu, Arua and Masindi at a cost of Shs1500

The development comes after the National Identification and Registration Authority (NIRA) handed over 50 biometric card readers to Uganda Communication Commission (UCC) to aid in the process of simcard replacements and swaps.

These machines were then handed over to Telecommunication companies aid them through the process of replacing and registering new simcards that had been halted by UCC following cases of simcard misuse by criminals.

There has been a general outrage from Ugandans ever since UCC issued a directive stopping the sell, swap and replacement of simcards by all telecom companies a few weeks back.

During the handover ceremony, Judy Obitre Gama, the Executive Director NIRA said Ugandans do not have to flock NIRA offices for verification of the NIN.


She said that rather than people picking letters and presenting them to telecoms, the card readers will ascertain authenticity of subscribers’ NINs.

Those that seek to replace their simcards however have been warned to be vigilant in face of many fake NIN, although security checks have been installed onto the national identity to make it extremely hard to forge.

They include; the naked eye, card readers, security UV filters, optical valuable ink among others.

This is considered to be the most secure verification method to Uganda’s key identification document, for now simcard replacement will be limited to few designated points to be communicated by telecoms and UCC.



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