MTN Assures Customers on Mobile Money Security

Following the launch of a partnership that took place on Tuesday at the Workers House in Kampala between the National Social Security Fund and MTN Uganda to enable contributors, especially those from the informal sector make payments to NSSF through mobile money, ChimpReports Sharon Kyatusiimire sat down with Christopher Ssali, the MTN Mobile Money Product Manager, for a one on one interview.

Here are the excerpts.

What’s great about today’s partnership?

The great thing about this partnership is that MTN Uganda will now enable NSSF members through their NSSF Voluntary Membership Plan to conveniently make payments using MTN Mobile Money.

This will enable small and medium sized entities to receive contributions promptly, thus enhancing NSSFs contributions process efficiency.

How can one activate this voluntary membership payment?

Under the new partnership, MTN customers will be able to make NSSF contributions using the voluntary membership plan. This can be activated using the MTN Mobile Money by dialing *165*3*4*# and following the simple prompts. Details are available on www.

How safe are the customer funds on MTN Mobile Money?

We offer MTN mobile Money with a leading technical partner Ericsson to offer a secure service.

 I would like to tell our customers and the public that MTN Mobile Money runs on a robust ISO Standard Mobile Money system.

Customer transactions are also protected by their PIN and this should always be kept a secret.

How does this guarantee safety?

Well, this system ensures utmost safety of transactions and funds thanks to a high level of communication encryption.

So, in a nutshell, customer funds on MTN Mobile Money are very safe. That is why our brand promise on MTN Mobile Money is that it is ‘safe, convenient and instant’. The safe and secure attest to our brand promise. Also, for a transaction to be completed it can only happen upon the customer entering their secret PIN.

Some customers, not necessarily on MTN Mobile Money, at times complain that they don’t receive their money immediately when they conduct bank transfers to MTN Mobile Money. Is this a concern?

This is a rare occurrence and may be caused by delay in reconciliation between the different parties. We handle these on a case by case basis.

So when such a delay happens what should a customer do if they’ve not received their transfer on MTN Mobile Money?

Electronic transactions are easy to trace in case of a network error or money does not reach the destined person or account.

You need to be aware that electronic money does not evaporate so once a complaint is made; we have in place a technical team that makes sure that such issues are cleared. It is also important to get in touch with the bank to register a complaint and get assistance.

Additionally, the service is regulated by the Bank of Uganda to ensure that customer’s funds are secure.


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