HSPs The Backbone of Health Insurance Industry – IAA

The International Air Ambulance (IAA) yesterday held this year’s workshop with its affiliated Health Service Providers (HSP), in which a number of issues were discusses, primarily the concern of fraud and malpractices.

IAA has been holding these events since 2010 as a platform to communicate the new work processes, engage HSPs n issues that are pertinent to the IAA business for a better client experience and current industry challenges.

Speaking at the event, Mr. Herbert Mukoza, the IAA General Manager said the HPS workshop helps the communicate  concerns but also provide a forum to listen to the challenges that HSP’s face while serving IAA clients.

Currently IAA has a network of 160 Affiliated Health Service Providers serving over 60,000 of our corporate clients across the country, represents 24% of the Health insurance market.  IAA has been growing at 10%  over the past 2years.

“With over 18 years in the Ugandan market, we managed to develop and work with the largest network of health service providers and facilities in the Country. We have dedicated this day to appreciate and recognize them for being our loyal partners and backbone of the insurance business,” Mr. Mukoza urged.

Mr. Herbert Mukoza, the IAA General Manager

Mr. Andre Ackerman, the CEO of the International Medical Grou said “IAA is committed to leading the insurance sector in offering the most affordable Health insurance solutions in partnership with you.”

“We have revamped and significantly upgraded the International Hospital Kampala up to a tune of 4.5 billion Uganda Shillings in new equipment and advanced technology installed in critical areas. Currently specialized services such as: Interventional Radiology, Catha Lab, Kidney Dialysis, Neonatal ICU, Cochlear implants, ERCP and Laser surgery are now available at our facility.” Mr. Ackerman emphasized

Mr. Mukoza further noted that the insurance market has changed over the years and insured clients increasingly have more power and more choices on which particular facility they wish to receive their treatment from. Health service providers also share in this challenge of attracting them to their facilities.


He noted however, that fraud continues to be a real challenge for insurance companies with both healthcare services and clients involved in the malpractices.

“This is a big detriment to the growth of the health insurance industry and IAA has developed new technology, strategies and policy to curb the issue.”


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