DFCU on Track to Become Uganda’s Leading Digital Bank

 ‘DFCU quick banking’ is a newly launched electronic banking platform that allows customers to access almost all banking services through the internet and mobile.

The bank is also in advanced stages to roll out agent banking that will allow a third authorized party to offer banking services on behalf of DFCU bank especially in the hard to reach areas.

According to Lloyd Jonathan Busuulwa, Head of e-banking at DFCU, the bank is strategically working towards turning it’s self into the next generation bank in Uganda as technology evolves and physical banks become less important.

Busuulwa notes that DFCU understands that with the ever evolving technology, the traditional banking where a Branch is king will be less or no more. Therefore, bank needs to involve its self in building a trustable online system that enables online or digital banking.

He added that the strategy will enable the bank to reach the underserved and unbanked population and also enhance government’s agenda in financial inclusion.

According to Busuulwa , the bank has registered tremendous improvement its operational efficiency, customer care relations and increase in the customer touch points that has given the bank a new look and probably one of the most efficient and reliable Banks in Uganda.

“The technological innovations that the bank has put in place has made banking possible everywhere, and all the time,” he added.

In 2017, DFCU enhanced its operational capability and upgraded the core banking platform to Finacle 10, giving it more scalability, agility and security as a basis for expansion, innovation and increased automation of end to end customer journey.


“To further improve our efficiency, we have subsequently partnered with certified and renowned applications and software developers worldwide to churn out enhanced end to end digital solutions. This year will see us enrolling out some smart solutions like instant account opening, investment club app, mobile loans, targeting the salaried and micro-farmers, automated loans origination system and a host of monitoring systems,” Busuulwa said.

He added that, “DFCU currently has a school payment solution that allows paperless payment of school fees and tuition.”

To make the digital banking experience more enjoyable to customers, the bank has in place a call center available to support customers 24/7 and has further outsourced some specific services to the outbound call centers to ensure consistent and seamless communication channels between the bank and its customers.


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