Customers Praise NWSC for Reliable, Convenient Services

Water users have commended National Water and Sewarage Corporation (NWSC) for its reliable and convenient services over the last few years ranking it among the most effective government agencies in Uganda.

During an engagement between the water supplier and customers dubbed ‘Water Baraza’ majority attested to a boost in water supply in dry zones, capsule quick response and wider coverage among other positive attributes.

The new system where the metres are read and customers issued a bill instantly has also enhanced integrity and transparency.

At least 500 people including customers and NWSC staff attended the event which was officiated by the State Minister of Water Hon. Ronald Kibule.

According to Jacob Amayo the Deputy MD, sale NWSC currently supplies 190 million litres of water daily in the Kampala area alone. He said this will further be increased to 390 million litres once the ongoing construction of Namasuba, no rx Gaba and Katosi water reservoirs are completed.

In the 2015/16 financial year, a total of 1,000 kilometers of pipes were laid across Uganda to expand the access of water in urban and peri-urban areas compared to an average of 80 kms that NWSC used to lay in the past. Water supply coverage has similarly been extended from 23 towns to 171 currently.

Eng. Dr. Silver Mugisha the NWSC Executive Director attributed the achievements to investment in infrastructure along with an open door policy which has made customer service better. NWSC’s customer service index currently stands at 88%.

“Previously, NWSC was more profit oriented but the board has since changed its focus to infrastructure which has doubled our asset worth. In the last three years, we have been able to grow the number of people that access water from 4 to 7 million,” Dr. Mugisha said.


Chimpreports spoke with Madina Nsereko, a councillor whose constituency (Kawempe South) has benefitted from more than 600 yellow taps in homes, over 500 prepaid taps and about 100 toilets to improve sanitation.

“We used to buy a jerrican of water at Ugx. 500 but after these interventions, now we buy it at UgShs. 300. This will improve sanitation and reduce diseases like diarrhea and expenditure on health care,” she said.

She however suggested that NWSC partners with the Ministry of Health to raise more public awareness on hygiene, proper disposal of sewerage management.

In a bid to make it convenient for its clients to engage the staff, NWSC has utilized digital platforms where response is given instantly. It is no wonder that the Corporation has won several awards as best government agency on social media.

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