Customers Applaud Bank of Africa Services

Some of the oldest customers of Bank of Africa yesterday commended the institution for its devoted services over the last three decades it has been in operation in Uganda.

Bank of Africa yesterday hosted a few of its most loyal customers at a breakfast meeting in which the bank officials appreciated them for sticking around for a long time.

During the meeting, the customers were handed Christmas presents as a sign of appreciation and hailed by bank officials for their loyalty.

In turn the customers praised the bank for its continuous innovations and seamless services. They also mentioned some of the areas they hope the bank could improve upon.

One of the customers, Mr Moses Byaruhanga said he joined the bank back in 1991 because it had the least red tape at the time.

“At that time I had just joined government from campus. Prof Tumusiime Mutebile, then the Permanent Secretary Ministry of Finance had just introduced a policy of government workers being paid through banks,” Byaruhanga said.

“I went through various banks trying to open an account but it was very hard because of the list of requirements.”

Byaruhanga said it was only Bank of Africa, which at the time was known as Sembule Investment Bank, which did not ask too many questions.


Another customer (who prefered anonymity) appreciated the bank’s mobile wallet service which he said is not only convenient but also a cost effective banking tool.

Arthur Isiko, the Bank of Africa- Uganda Managing director said, “As we celebrate Our longest served customers this day, it is important to highlight and appreciate the value of excellent service delivery that the bank has offered in ensuring customer experience and needs are catered for effectively which is a key aspect in building a strong financial institutions in the country.

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