The Uganda Communications Commission (UCC) has said telephone customers who appropriately registered their sim-cards have no reason to worry ahead of the planned deactivation exercise starting May 1, 2019.
“A customer who registered using their NIN and Name – there is no action required. You will not be affected by the upcoming deactivation. Note, no action is required,” reads a statement sent to ChimpReports on Tuesday.
UCC recently instructed all telecommunication providers to validate and update existing subscriber SIM registration information to insure full compliance with SIM card registration guidelines.
The telecom regulator said this was intended to improve information integrity and provide a secure communication ecosystem.
“This is not a new registration process but rather a validation and updating of existing information,” said UCC in a recent statement.
Some subscribers say they used their NINs to register their sim-cards.
However, whenever they follow the telecom operators’ guidelines to validate their subscriber information using their NIN, they are informed in a text message that, “the national ID number you entered is no valid”.
UCC says some of the issues the operators are required to address include subscribers with unknown numbers (MSISDNs) registered against their NIN; sim cards registered with both the names and NIN of a known person but not the sim card holder which is common with people who did not have national IDs at the time of the last registration but have since acquired them.
Others include sim cards registered with a subscriber’s name, but NIN is of another known person.
UCC said some sim cards were registered with a subscriber’s name but the NIN is of a known but unavailable person especially for those who used the 197 registration method and just submitted a random NIN.
In other instances, some sim cards were registered using one NIN for more than the approved limit across networks. The recommended limit is 10 sim cards per NIN per network.
Below are UCC’s 10 guidelines issued Tuesday on the ongoing SIM card validation exercise by Telecom operators, leading up to the 1st May 2019 deactivation.
A customer who registered using their NIN and Name – there is no action required. You will not be affected by the upcoming deactivation. Note, no action is required.
A customer with more than one number of a particular network and has carried out biometric verification on any of these numbers (MSISDN) on the same network dating between May 2018 to date, No further action is required.
A customer who used another person’s Name and NIN, please go to the nearest service centre with your valid National ID and register afresh.
If a customer used their name but another person’s NIN to register, please go to the nearest service centre with your valid National ID and register afresh.
If your Mobile Money is registered under a different name from your SIM registration, please go to the nearest service centre with your valid National ID and edit your details.
When you dial *197# and follow the prompts and find that there are numbers registered under your NIN that are not yours, please remove them immediately.
If you registered your child’s phone number under their name but using your NIN (the Parent), the name should also have been the parents as well. Therefore please visit the nearest service centre and edit the details as they appear on the National ID’s holder.
If you lost your National ID, NIRA issues confirmation letters attesting to your citizenship and that your registration information exists in the NIRA database.
The NIRA letter can be presented to your telecom operator to secure a SIM replacement within 72 hours, given that your name and NIN were previously captured correctly by the operator.
SIM card purchased, upgraded, Swapped and or replaced between May 2018 to date will not be affected by the 1st May 2019 deactivation.
If and when your SIM card is deactivated, you have the opportunity to reactivate the same by presenting a valid National ID for a fresh SIM Card registration.