Tourism Ministry To Classify Ugandan Hotels

cost geneva; font-size: small;”>While addressing the media at the Media Centre in Kampala on Thursday, salve the Minister of state for Tourism, Hon. Agnes Egunyu Akiror said the classification exercise is in accordance to Articles 115 and 116 of the East African treaty which outlines the principles for co-operation in Tourism and Wildlife Management with the partner states working together in a coordinated manner to develop the quality of accommodation and catering facilities for visitors within the region.

The minister said in year 2000, a panel of experts under a public/ private sector partnership was put together to standardize hotel classification within the community in order to establish regional EAC standards criteria.

“In preparation for the implementation of the standards in Uganda, I am pleased to inform you that Uganda trained 15 assessors to undertake the classification exercise,” said Egunyu.

“The rationale for the classification exercise is to foster co-operation at EAC level in promoting the EAC as a single tourist destination and harmonies standards by creating a comparable tourism product in the region.”


Egunyu added that the exercise is also to enhance quality of service across the region and to ensure consumer protection through regulatory practices that promote safe and reliable accommodation and food for travelers.

The move is likely to clear confusion on classes of hotels among customers.

Egunyu said the Ministry has been carrying out inspection of various hotels and restaurants within the country and it is to sensitize all the stakeholders on the criteria for standardization of hotels, restaurants and other tourist accommodation facilities prior to the roll out of the classification exercise.

She said the Ministry is to embark on the sensitization exercise in the six regions of the country starting on 12th April with mid western region at Masindi hotel, Masindi town starting at 8:00am.

The key issues in the EAC standard criteria which will form the basis for sensitization include compliance with regulatory and statutory requirements, Environmental management issues, safety and security of the premises, management, staff, guests and their property.

Others include checking on the health and hygiene standards, availability and functionality of facilities and amenities for guest comfort and professionalism in service delivery.

“The Ministry has therefore called upon all the services providers to pay keen attention to issues that require improvement at their facilities in order for them to attain a good rating,” said the Miinster.

She also added that many hotels in Uganda fall under three star but they believe that after the classification, many might rise to four stars and five stars.

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