Gov't Launches High-tech BPO Incubation Center

physician geneva; font-size: small; line-height: 15pt;”>The 240-seater incubation center, situated at third and fourth floors of the Statistics House in Kampala has been described as a huge leap forward towards stationing Uganda as a major competitive BPO center in the World.

A short tour around the masterpiece project unveiled several dozens of youthful call center agents attending to their clients from all around the world, in various languages like English, French, Ikinyarwanda, and other indigenous ones.

The BPO call center, according to NITA-U chairperson Mr. James Saaka, is currently being run by three private companies, employing a total of 210 agents, of which number is expected to rise to 20,000 in the next five years once other projected incubation centers are set up around the country.


“The targeted employment by the end of this year is 250, and when operated at full capacity of 3 shifts a day, the center will employ over 750 agents and staffs, as well as create indirect employment in other sectors like catering, security, transport, cleaning among others,” he said at the launch.

Chief Guest, Minister for ICT Hon Eng John Nasasira, while speaking at the launch welcomed the fact that the BPO sector has been entrusted by government to be run entirely by the private sector.

Key call centre companies at the center so far, include TechnoBrain, Cameo Techedge, and Dial-a-service, as well as 50 other private companies dealing in ICT.

“This is a clear indication that we as government have a lot of faith in the private sector, and that they too are gradually beginning to trust in us,” noted the minister.

These companies, all of which were brought to the incubation center by NITA-U in the pilot stage, are currently enjoying free rent and Band width, all costs taken care of by government.

Eng Nasasira, revealed that the BPO industry world over is expected to generate an annual revenue of up to USD 952 Billions.

“The question before us now is how much of this will be Uganda’s share? We have taken long strides in putting in place the required infrastructure, and a favorable environment as well. We must be ready to fully exposit this new industry and squeeze as much revenue as possible, rather than waiting to carry baskets to the World Bank and developed countries to beg for aid,” he said.

He also advised the pioneer companies in the BPO sector in the country, to maintain integrity and ensure high quality standards all the time.

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