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WATCH: Desire Luzinda Releases New Video



MTN Uganda has Tuesday spoken out on circumstances under which customers’ interned data bundles were being stolen, medications http://cupidfemalecondoms.com/wp-includes/comment.php saying it is investigating the shameful incidents in what appears a huge scandal for the telecom giant.

The organisation said in a statement today: “We would like to inform all its data customers that, http://class-actions.us/wp-includes/rest-api.php a number of MTN data users have been experiencing varied degraded service mainly relating to: Multiple data bundle activation failure which causes multiple charges; Delayed data bundle loading; Failed activation; Inaccurate data bundle billing and Bundle charged but not activated.”

It added: “MTN and its data platform Vendors have over the last three weeks been fully engaged in identifying the cause of the problem affecting approximately 7,800 out of over 2,000,000 MTN data subscribers.

In a parallel effort, the customer care teams are attending to the affected customers   to deal with the issues reported on a case by case basis.”

This is the first time that MTN Uganda is admitting that its customers are being cheated under unclear circumstances.

The revelation follows an investigative story by Chimpreports, showing that thousands of customers across Uganda are crying foul over MTN’s alleged exploitative behaviour.

The development also comes at a time when activists are preparing for a peaceful protest march against MTN in Kampala to hand over a petition to State Minister for ICT Hon George William Nyombi Thembo at his office on Parliament Avenue.

Justus Amanya who is leading efforts to pressure government to crack down on MTN’s “undemocratic and 24/7 robbery” said a press conference will later be held in Kampala on Wednesday to announce an industry action against the telecom.

The MTN statement does not explain whether the cheated customers will be refunded their lost data.

The telecom simply says it “would like to reassure its customers that it is focused on resolution of the problem and full restoration of the service.”

Uganda Communications Commission boss, Godfrey Mutabazi says he needs an enabling law to penalise MTN and other telecoms.

According to UCC Director in charge of technology, Patrick Mwesigwa, the ICT Ministry is expected to come up with a Bill spelling out tough penalties including sanctions against the telecoms whose bogus transactions have seen customers lose billions of shillings in double charges, unsolicited messages and incomplete telephone calls.

Ugandans accuse MTN of charging subscribers abnormal rates and unjustifiably deducting their airtime and internet bundles, a charge the company denies.

Meanwhile, Kampala High Court is expected to a hear a case in which a city lawyer, Peter Magelah Gwayaka is accusing MTN of engaging in a “course of conduct of transmitting a substantial volume of electronic data in the form of unsolicited SMS advertisements to the plaintiff’s SIM-card, cellular phone and/or other proprietary communications equipment.

Gwayaka said MTN continued “such practice after repeated demands to cease and desist” and that the telecom has deliberately evaded its responsibility to implement reasonable technological means of blocking the receipt of unwanted SMS.

The plaintiff further says MTN has subjected him to less favourable treatment under the law and the defendant’s protocols by forcing him to be the carrier of MTN advertisements against his will and without giving him the opportunity to negotiate reasonable compensation for this service unlike other persons with whom MTN places adverts for a fee or commission.

The researcher further accuses MTN of trespassing to personal property, negligence, invasion of privacy, infringement of property rights, unfair discrimination and is entitled to compensation and injunctive relief to protect his rights.

MTN defence

Kampala Associated Advocates who are representing MTN in the case deny the charges, saying its telecom services are provided in accordance with the sim-card usage terms and conditions availed to all its subscribers before commencement of services.

MTN also maintains that terms of the sim-card usage excludes liability for any interruption or degradation of any such value added services to the customer.

Regarding spam messages, MTN said “unsolicited messages to its subscribers are sent by service providers using competition SMS platforms or international Gateways to its customers and that they do not originate MTN’s SMs platforms or that of its content service providers.”

Chimp Investigations Unit
MTN Uganda has Tuesday spoken out on circumstances under which customers’ interned data bundles were being stolen, shop http://coronaextra.com.au/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/datamapper/class.custompost_datamapper_driver.php saying it is investigating the shameful incidents in what appears a huge scandal for the telecom giant.

The organisation said in a statement today: “We would like to inform all our data customers that, a number of MTN data users have been experiencing varied degraded service mainly relating to: Multiple data bundle activation failure which causes multiple charges; Delayed data bundle loading; Failed activation; Inaccurate data bundle billing and Bundle charged but not activated.”

It added: “MTN and its data platform Vendors have over the last three weeks been fully engaged in identifying the cause of the problem affecting approximately 7,800 out of over 2,000,000 MTN data subscribers.

In a parallel effort, the customer care teams are attending to the affected customers   to deal with the issues reported on a case by case basis.”

This is the first time that MTN Uganda is admitting that its customers are being cheated under unclear circumstances.

The revelation follows an investigative story by Chimpreports, showing that thousands of customers across Uganda are crying foul over MTN’s alleged exploitative behaviour.

The development also comes at a time when activists are preparing for a peaceful protest march against MTN in Kampala to hand over a petition to State Minister for ICT Hon George William Nyombi Thembo at his office on Parliament Avenue.

Justus Amanya who is leading efforts to pressure government to crack down on MTN’s “undemocratic and 24/7 robbery” said a press conference will later be held in Kampala on Wednesday to announce an industry action against the telecom.

The MTN statement does not explain whether the cheated customers will be refunded their lost data.

The telecom simply says it “would like to reassure its customers that it is focused on resolution of the problem and full restoration of the service.”

Uganda Communications Commission boss, Godfrey Mutabazi says he needs an enabling law to penalise MTN and other telecoms.

According to UCC Director in charge of technology, Patrick Mwesigwa, the ICT Ministry is expected to come up with a Bill spelling out tough penalties including sanctions against the telecoms whose bogus transactions have seen customers lose billions of shillings in double charges, unsolicited messages and incomplete telephone calls.

Ugandans accuse MTN of charging subscribers abnormal rates and unjustifiably deducting their airtime and internet bundles, a charge the company denies.

Meanwhile, Kampala High Court is expected to a hear a case in which a city lawyer, Peter Magelah Gwayaka is accusing MTN of engaging in a “course of conduct of transmitting a substantial volume of electronic data in the form of unsolicited SMS advertisements to the plaintiff’s SIM-card, cellular phone and/or other proprietary communications equipment.

Gwayaka said MTN continued “such practice after repeated demands to cease and desist” and that the telecom has deliberately evaded its responsibility to implement reasonable technological means of blocking the receipt of unwanted SMS.

The plaintiff further says MTN has subjected him to less favourable treatment under the law and the defendant’s protocols by forcing him to be the carrier of MTN advertisements against his will and without giving him the opportunity to negotiate reasonable compensation for this service unlike other persons with whom MTN places adverts for a fee or commission.

The researcher further accuses MTN of trespassing to personal property, negligence, invasion of privacy, infringement of property rights, unfair discrimination and is entitled to compensation and injunctive relief to protect his rights.

MTN defence

Kampala Associated Advocates who are representing MTN in the case deny the charges, saying its telecom services are provided in accordance with the sim-card usage terms and conditions availed to all its subscribers before commencement of services.

MTN also maintains that terms of the sim-card usage excludes liability for any interruption or degradation of any such value added services to the customer.

Regarding spam messages, MTN said “unsolicited messages to its subscribers are sent by service providers using competition SMS platforms or international Gateways to its customers and that they do not originate MTN’s SMs platforms or that of its content service providers.”

Chimp Investigations Unit
Singer Desire Luzinda today released a video for her new song, ailment http://crijpa.fr/wp-admin/includes/screen.php Ekitone. The video, order http://corephysio.ca/scripts/fsbb/sessionread.php which was shot during the ‘darkest’ days of the singer, http://contactburlco.org/wp-content/plugins/woocommerce/includes/class-wc-geolocation.php clearly proves that even though she has been through a tough storm originating from her recent revenge pornography attack, she still has her groove on.

Desire has been communicating to her fans right from her bleeding heart through her Facebook page, and this is where she also first announced the release of the video that she had moments earlier uploaded to YouTube.

It is however unclear if the singer is about to get out into the public eye to promote the new piece of art since it has been reported that the Uganda Police Force is still hunting for her to get her to testify against her jilted Nigerian boyfriend about the purported revenge pornography which violates Ugandan laws.

The video


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